Terms and Conditions

1. Object of agreement
The following general terms and conditions apply to all orders and transactions through our online shop. By placing an order the customer agrees to these terms and conditions. Different or complementary terms and conditions need an explicit written agreement from KOROIT OPAL COMPANY. 
 
2. Contract formation
The contract between the customer and KOROIT OPAL COMPANY will be formed by the customer’s order and its acceptation by KOROIT OPAL COMPANY. The customer may place an order by phone, by fax, by email, in writing or online through the internet. KOROIT OPAL COMPANY accepts the order by sending the customer an order confirmation or by delivering the ordered products.
 
3. Array of products
We try to provide an accurate description of all offered products, errors excepted. This description does not imply or warrant that these products will be available at any time. Prices are subject to change without notice. Therefore all information and specifications provided are without any engagement. We disclaim any liability for consequential damages, for breach of any expressed or implied warranty including merchantability or fitness for purpose and any liability or responsibility for any errors or omissions in the content of the site.
 
4. Payment details
Payments are usually accepted by PayPal and by bank-to-bank transfer. For safety reasons high value orders and customized items can only be paid by bank-to-bank transfer. Please place such an order by e-mail. PayPal payments are directly processed through PayPal. This way we never see your credit card details and can provide you additional security for a safe payment as per PayPal policies. To prevent fraud we require for PayPal payments that the bill-to address and the shipping address are identical and reserve the right to refuse certain payment methods if this seems advisable. All orders must be paid for within 7 days. Otherwise we have the right to cancel the sale.
 
5. Shipping and insurance
We ship worldwide offering a low flat rate for insured shipping of all your combined items by registered priority mail. Your items are usually shipped within 2 business days of receiving cleared payment. The delivery takes usually 1 to 2 weeks. Please contact us if you have not received your items within 3 weeks. For insurance reasons please check the items immediately upon arrival and complain any damage or loss right away.
 
6. Import taxes, duties and restrictions
You are responsible for import taxes and duties your country's government imposes. We have no control over these. Also certain countries have import restrictions to certain goods. Please check your country's policies prior to purchasing. The buyer carries full responsibility.
 
7. Retention of title
All delivered products remain vested in KOROIT OPAL COMPANY until full payment is received. In case of delay in payment we have the right to cancel the sale and reclaim the products.
 
8. Return / refund policy
100 % customer satisfaction is important to us. Therefore we accept returns without giving any reason for a full refund less shipping costs and transaction fees. For this purpose the customer has to inform KOROIT OPAL COMPANY within 7 days of delivery in order to receive instructions on how to return the products. Within further 7 days all products have then to be returned according to the sent instructions in their original packing and in the same, undamaged condition as they were shipped. Please note that all costs and risks associated with the returned products are carried by the customer. This includes, but is not limited to shipping, insurance, import duties, customs handling, loss and damage. Please understand that there is no refund or exchange on customized products and rough opal.
 
9. Intellectual property / copyright
All software and information, text and visual (including design), are either property of KOROIT OPAL COMPANY or used with permission and are protected by copyright. They may not be used except as permitted in these terms and conditions or in the text on the site. You may print information out for personal use, but it may not be copied, distributed or otherwise reproduced without written permission of KOROIT OPAL COMPANY.
 
10. Privacy
KOROIT OPAL COMPANY respects the German data privacy act. Your personal details are kept highly confidential and are used only to process your orders. We do not pass on any of your personal information to a third party unless specifically authorized by you to do so.
 
11. Place of jurisdiction and applicable law
The current general terms and conditions and the contracts that were made based on these terms and conditions are subject to German law. Place of jurisdiction is Eschwege HE, Germany.
 
12. Final provision
For a specific sale transaction that version of the general terms and conditions is authorized that was valid at the time of order. If individual terms should be or become void it has no effect on the validity of the other terms. These general terms and conditions remain subject to change without notice.

KOROIT OPAL COMPANY - Lukas Kalthaus - 27.10.2016 Eschwege, Germany